phone 612.722.0965 | fax 612.722.1021 | info@kaufmanroofing.com

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license# bc648158

FAQ

Professional results  ● personal service

KAUFMAN ROOFING

  • Is debris likely will enter my home?

    Although unlikely, there is a small chance that some dust or debris will enter your home, possibly in the attic. But, there are a few steps you can take to prevent it from affecting your life. For example, cover all items that are not in airtight, sealed containers. Close all windows and avoid opening them until the specified work is completed.

  • Will my gutters be cleaned after the work is completed?

    Yes, our work crew will clean and remove debris from the gutters around the work site. However, any previously existing gutter issues or gutters not affected by the roofing work will be the home owner’s responsibility.

  • What will happen to my satellite dish during the roofing work?

    If attached to your roof, we will temporarily remove the dish and replace it when the work around is complete. In the majority of all removals the signal will return to your dish. However, if the signal is unable to return, you will need to contact your satellite provider and have a technician come out and readjust it, at home owner’s expense.

  • Can I use my driveway during the roofing project?

    We advise our customers to limit their driveway use until all work is completed. During the daytime work hours, our workers will need full, unrestricted access to the driveway area. In addition, we will clean the work site to the best of our abilities at the close of each day but there may be debris that remains until the project is complete.

  • What about my lawn and plants?

    Before the start of the job, we will place plywood or tarps in the surrounding area to protect your landscape. At the end of each job, we will run a magnet through the yard to pick up any remaining debris.

  • When will materials for my roofing project be delivered?

    In the majority of cases the shingles will be delivered the same day as the start date. Using a crane truck, the shingles will be loaded onto the roof. However, depending on the steepness of the roof or location of trees or power lines, the shingles may be placed as close to the house as possible while not being on the roof itself.

  • Do I need to be home while my roof is being worked on?

    It’s not necessary to be home while the work is being performed. In many cases, people choose not to be present because the work is often loud. At the beginning of each job we will provide you with a thorough walk-through and answer any questions you may have regarding your roofing project. Once the work has begun, we recommend that you limit your time outside as falling debris may cause unintentional harm to your personal safety.

  • Will water pond on my flat roof?

    It is almost impossible to eliminate 100% of flat roof related ponding issues. However, the amount of water can be somewhat controlled. When possible, using tapered insulation or adding a roof drain to expel water can help reduce water buildup. Ask your salesperson if using tapered insulation is the right option for your roofing system.

  • I want to accept your bid, what’s the next step?

    Send in your signed contract by fax, mail, email or in person, and we will have the job submitted into the scheduling queue. After the contract has been signed and submitted, 1/3 of the payment is due and must be collected before the project will be scheduled. Our project coordinator will then contact you with a projected start week once it has been established. Do not be concerned if you haven’t received a call immediately following your submission of the contract; our scheduler is working hard to coordinate your project in the order it was received.

  • What should I do if I want to add to my existing bid?

    Contact our office as soon as possible; notify us of your existing estimate or job and we will schedule an appointment to have your salesperson revisit your house and get the appropriate measurements, materials list and supporting documents. In some cases, the salesperson may call you if they are able to give you a verbal quote.

  • What happens if my job gets delayed?

    Do not panic, issues such as weather, illness and unforeseen job-related delays create circumstances that cannot be avoided. We will work our hardest to ensure that rescheduling your project is addressed swiftly and with as little stress to you as possible. Our project coordinator will be in contact as soon as possible to reschedule your project for the soonest opening.

  • Where will the dumpster be placed?

    Depending on your city’s codes some dumpsters can be placed in the street, while others are not allowed on public property. In these cases, the dumpster will be placed in the driveway with wood positioned under it so as to protect your driveway’s surface.

  • What will happen if any roof deck needs to be replaced?

    For any wood damage discovered following a roof tear off, we will take every precaution to ensure that your house remains up to code, and safe for you and your family. Our project manager will visit the site, take pictures to document the issue, and, if there is significant damage to the wood upon inspection, the crew will fix the issue at a minimum service charge of $79 per hour per man, not including materials. Our project manager will then return to ensure that the repair is up to code and the crew is ready to complete the roofing project.

  • What happens at the end of the project?

    Upon completion of a project, the final invoice will be email or mailed to you. For jobs requiring complete shingle roof replacement, you will be given the opportunity to meet with your salesperson to receive warranties and lien waver in exchange for final payment.

  • What types of payment do we accept?

    We accept cash, check, American Express, Visa, Mastercard, Discover and have financing options through Wells Fargo and Synchrony Bank.

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